Outdoor Furniture Delivery

You hear the horror stories where a “bad” furniture delivery service causes damage during your outdoor furniture delivery. Next, you (the customer) get lost between the furniture store and the delivery service. until you end up stuck with damaged furniture, no deposit, and/or fees.

Or maybe you were told your outdoor furniture delivery would come within a certain window of time only. Similarly to be left wondering when (or if) your furniture would ever arrive at all.  We all saw the Seinfeld episode with the cable companies appointment times. And now, you are worried that it will happen again.

So, what should you look out for when having your furniture delivered? Also what can you do to protect yourself from unscrupulous delivery services?

Who Is Responsible for Damaged Patio Furniture?

We all know that even seemingly perfect boxes can contain damaged merchandise. No matter how much your delivery service seems to be in a rush to deliver your patio furniture, you should always refuse to sign anything until you have inspected your goods for damages.

In order to protect yourself, you should only agree to let a delivery team leave prior to inspection if they agree to let you sign the Proof of Delivery with a “Damage” designation. Your best defense against damage is refusal to let a team leave prior to inspection of the furniture.

Outdoor Furniture Delivery – Were You Given Advance Notice?

A reputable delivery service will provide you both with a 2 hour window when you can expect delivery. As well, they should alert you again 30 minutes prior to delivery. If they anticipate a delay, a good delivery service will call and alert you. So then they can apologize, explain the delay (probably traffic related) and possibly re schedule to accommodate you.

In addition, on-time delivery is part of the price you negotiate with a delivery service. So, if you find your deliveries delayed beyond the agreed upon date, you should contact the store first to co-ordinate.

Restocking Charges, Fees, and Deposits

Generally, the more complicated the delivery, the more skeptical you should be about the prospects for timely and safe delivery. However, if you do get caught with a bad delivery, remember you did not cause the damages. As a result, you will not be held liable for things like “restocking fees” or deposits. In this case, it’s best to contact the store directly. Vancouver Sofa and Patio will always replace damaged pieces due to delivery or shipping issues.

Follow these tips and there is no reason that you should ever be left waiting for your delivery. Lastly, you don’t want to live your own outdoor furniture delivery horror story.

Contact Vancouver Sofa & Patio with any questions you may have.