Shipping & Returns
We offer curbside delivery anywhere in Canada on all items we carry. As well as white glove delivery & set up anywhere within the lower mainland of BC (West Van to Chilliwack). In addition, for larger orders, we offer full service delivery & set up outside of the lower mainland (Whistler, Victoria, Nanaimo, Kelowna, Penticton, Vernon & the Sunshine Coast). In stock Orders are generally shipped the next business day after receiving payment and within the indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays (please contact customer service regarding this), or order changes made after the order has been placed.
When order is shipped, a shipment confirmation email will be sent. Carrier will call to set up a delivery appointment.
- Curbside Delivery: Driver will offload your item to your front door of your house or front door of your apartment building. Signature is required.
White Glove Delivery: Driver will place your item inside your home or designated spot and remove packaging from the premise (read details). This service is only available within BC, and can generally be done from Whistler to Chilliwack. Please contact us for a quote and if you are eligible for this service.We only ship to addresses within Canada. Outside of BC, it is generally cheaper to ship to the closest freight depot and then you can arrange to pick your furniture up from there. Of course it can be delivered directly to your house, but costs a little extra and the freight company will only do a curbside delivery.We ship to the address on order or the closest freight depot indicated prior to shipping. Please provide working daytime phone number for the freight company to make delivery appointment with you. Should any delay occur due to incorrect contact information, customer will be responsible for the incurred storage fee. We ship via third party freight companies, so any damage incurred during shipping has to be taken up between the customer and the freight company. We are not responsible for damages and do not ship out damage product. We are happy to replace any damaged products during shipping at no additional charge once the proper claims have been filed with the freight company.
Custom orders of any kind (fabric color, wicker finish, dimensions, upholstery, etc.) cannot be returned.
All prices are in Canadian dollars.
In the unlikely event that an item you ordered arrives damaged or is defective, please contact us immediately. Generally speaking, no damaged items leave our warehouse and damages occur during the shipping process by the freight company. If somehow we have sent a damaged or defective item, we hope you’ll allow us to replace the parts at no charge instead of returning the product. If you wish to return, you may return it for a replacement or a full refund, as long as you report the issue within 3 days after receiving the item. Please contact our customer service for assistance and we’ll make it right.
We want you to be happy with your purchase. Customer satisfaction is very important to us and is the reason we have helped thousands of customers since 2008.
If you are feeling hesitant about purchasing furniture online, we can help you.
- Unsure about color choices? We will be happy to help you with leather or fabric options, as well as wicker and cushion colors for our outdoor pieces.
Want to see our furniture in action? View photos from our customers on our blog and Facebook. These photos help provide our customers get a sense of what the furniture looks like in person and in homes.
Concerned about sizing? We try to provide most dimensions online, but if you have further questions please contact us for any help.If you’re not satisfied with your order, you may return it within 5 days of your receipt of merchandise for a refund of purchase price minus round trip shipping fee. Return shipping fee is customer’s responsibility and are non-refundable. Shipping fee originally paid on your order is also non-refundable. Return shipping fee varies on your item and location and can only be determined once return request is received.
We review and handle all returns on a case by case basis, in order to return, all item(s) must be in new/unused/original condition.
Packed in original boxes complete with all tags, instructions, and inserts
All items will be inspected upon return. A restocking fee of 20% will apply, any items returned damaged or not in their original condition will not be accepted.
Return authorization and instructions will be provided by our customer service. Please contact us to initiate a return or to receive assistance on any issues or concerns.
Please allow 5 to 10 days following receipt of the return items for a refund to display on your credit card statement. Refunds will be issued to the original method of payment.
We stand by our products. From the date of purchase, on indoor furniture we offer 3-years warranty for the structural framing of the furniture, and 2 years warranty on the leather and stitching. For power motion pieces, we offer a one year warranty on the motors and components. On outdoor products, we offer a 3 year warranty which includes wicker and aluminum frame and 1-year for cushions and fabric. Please note that FADING will occur from the sun and is not considered a warranty issue. For umbrellas, if they are damaged from the wind, it is not covered under warranty. Warranty does not apply to furniture used in commercial settings. Please read warranty policy for more details.